Cable damage disrupts Telstra services in four states

Telstra says a lightning strike and subsequent fire appears to have damaged an optic fibre in country New South Wales, causing problems with emergency 000 calls around the country.

Vodafone said in a tweet that NSW Police had advised people to call 131 444 if they needed to contact emergency services.

Emergency services reported issues at around 2am after the cable, running between Orange and Bowral, suffered "significant fire damage consistent lightning strike", according to Telstra.

"We're working to restore services ASAP and are sorry for service interruptions".

The outage mostly affected NSW but there were some interruptions in Victoria, South Australia and WA.

"We've moved to other arrangements - the Police Assistance Line picking up the 000 calls that can't get through".


People around the country, including in Western Australia, are still experiencing intermittent interruptions to triple-0 calls.

Telstra has confirmed that it is now undertaking fibre repairs near Orange, New South Wales, to bring Triple Zero emergency services back up.

Telstra first detected the problem shortly after 2 a.m. on Friday morning, before routers affected by the outage were brought back online at 4:50 a.m. and services began returning to normal.

It's the second widespread network outage for Telstra within a week.

South Australia is now receiving emergency calls without issue.

A spokesperson for the company said at the time that the issue was caused by technical changes made ahead of upgrades to mobile traffic control equipment in Telstra's Exhibition Street exchange in Melbourne.

  • Tracy Klein