Sony "Aware" Of Consoles Being Bricked By Messaging Exploit

We all have had to factory reset. While there is no fix available at the moment, there are steps you can take to prevent the issue affecting you. And if you've already been affected, you can try a potential workaround that seems to preserve all of your games and save data.

Reports have begun circulating of malicious messages being sent via Sony's PlayStation Network (PSN) which are capable of soft-bricking a PlayStation 4 console when viewed, requiring affected consoles to be rebooted into safe mode and for their system database to be rebuilt.

"Trigz34th and bj19501067bj the two players who used this exploit initially are now nearly diamonds on Rainbow Six from using this exploit".

According to an email received by VG247, the company is "aware of the situation and are planning a system software update to resolve this problem". You can check messages from Sony PS4's messaging app that can be downloaded from Google Play Store and Apple App Store.


Sony is in the process of fixing an issue that causes PlayStation 4 systems to freeze up after receiving a message with unsupported text characters.

Until Sony get round to releasing a hotfix please make sure you update your messaging settings on your PlayStation 4. Well, again, set you PS4 messages to private (go to Settings Account Management Privacy Settings to do that).

Until Sony releases a software fix, this is the best way to ensure you don't have to deal with a major headache. Some users have said that the attack rendered their console bricked leaving them no option but factory-reset the device. You want to change "Messages" to either "Friends only" or 'No one'.

His party even tried deleting the message through the mobile app, but it didn't work. A screenshot and some additional information provided by users on the PlayStation subreddit suggests that this message contains a series of characters that the PlayStation can not properly process. Power down your console, then hold the power button for seven seconds.

  • Kara Saunders